Returns & Refund Policy
At Heavenz Ceylon (Pvt) Ltd, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to make things right.
Returns
You can return items within 14 days of purchase. To qualify for a return:
- The product must be unused, in its original condition, and returned in the packaging it came in.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed and credited to your original payment method. Please be aware that:
- Shipping fees from the initial purchase are non-refundable.
Exchanges
Need a different size, color, or style? Reach out to our customer support team within 14 days of receiving your item. We will provide instructions on how to process the exchange smoothly.
Items Not Eligible for Return
Certain products cannot be returned or refunded, including:
- Gift cards
- Digital downloads
- Personalized or custom-made items
- Perishable goods
Damaged or Faulty Items
If your order arrives damaged or defective, let us know right away. We’ll arrange for a replacement or issue a refund, based on your preference and availability of the item.
Return Shipping Costs
Customers are responsible for covering return shipping expenses, except when the return is due to an error on our part (e.g., incorrect or defective item). For such cases, we’ll provide a prepaid return shipping label.
Processing Time
We aim to process refunds or exchanges within 14 business days of receiving the returned item. Refunds may take additional time to reflect in your account, depending on your payment provider.
Contact Us
For any questions or concerns about our refund policy, feel free to contact our customer support team. We’re here to ensure your experience with Heavenz Ceylon (Pvt) Ltd is stress-free and enjoyable.